Frequently Asked Questions

Shopping

> How do I order?

> Via Website

1. Choose your product, quantity and size then add to your cart. You can go back to the various shop pages if you would like to add more items to your cart.

2. Once done shopping, go to your shopping cart and check out.

3. You may choose to complete your purchase via Paypal or via Offline Payment (Bank Deposit / Fund Transfer to BPI or BDO).

> Via Text, Email or Facebook Message

1. Send the following details to 09153061521, 09175535872 or order@ciclo.cc or Facebook Message

> Order Details: Product, Product Gender, Quantity & Size

> Full Name, Contact Number, Email Address

> Complete Delivery Address or Preferred Meet Up Location (Ayala Feliz, UP Town Center Katipunan, Robinson's Antipolo, SM East Ortigas, Tiendesitas or Capitol Commons)

> Preferred Payment Method (Bank Deposit / Fund Transfer to BDO or BPI or Paypal)

2. An order confirmation will be sent to you via text or email with the details on how you can complete your payment. For meet ups, payments can be made when you claim your order.

3. For deliveries, complete payment and send a copy of the deposit slip via email, Viber or Facebook message and wait for payment and delivery confirmation.

> The item I want is out of stock. What do I do?

Email us at support@ciclo.cc with the product that you’re interested in and we can check with our partner stores for availability and pull out the item for you or we’ll make sure you’ll be the first to know when new stocks have arrived.

> I need help with my order. Who can I contact? 

For any questions regarding your order, you may message us on Facebook or contact us at hello@ciclo.cc, +639153061521 or +639175535872 

> Can I amend or cancel my order?

Order changes or cancellations may only be done before an order has been confirmed. If products have been shipped out already, the customer is responsible for shipping back the items.

> What payment options do you accept?

We accept bank deposit / fund transfer (BDO or BPI), Credit / Debit Card via Paypal. 

> How do I use my promo code?

You may use your promo code by inputting it in the space provided at checkout. 

Returns & Exchanges

> Can I return or exchange an item?

A. Returns are only valid for 10 days with the tag still intact, unused and unwashed. Only jerseys and shorts are allowed for return. Shipping for Returns both ways will be shouldered by the customer.

B. Exchanges can be done within 10 days from purchase, with the tag still intact, unused and unwashed. Exchanges can only be done for a change of size, design or color. Shipping for Exchanges both ways will be shouldered by the customer.

You may view our full policy here.

> I accidentally took out the tag of my jersey / bib shorts, can I still return or exchange it?

Sorry, but we are enforcing a strict policy on keeping the tag intact if you would like to return or exchange your merchandise.

> If I return or exchange a product, how do I package it?

If you want to return or exchange a product, please return it in its original ziplock plastic packaging.

Delivery / Shipping

 

> How long does delivery take?


 Metro Manila Priority Shipping
1 - 2 days
Rest of PH Priority Shipping 2 - 5 days

 

Please note that delivery time varies on your location and the operational schedule of the courier service. 

> Can we track our shipment?

Yes, we will send you the tracking number of the courier after shipping.

> Is there are minimum order for free delivery?

Yes, the minimum order value for free delivery in the Philippines is  PhP 2000. 

> How much is delivery?

  Priority Shipping Cash On Delivery
Metro Manila
(Below PhP 2500)
150 150
Metro Manila
(PhP 2500 Above)
Free Free
Provincial
(Below PhP 2500)
220 220
Provincial
(PhP 2500)
Free Free

Same-day Delivery via Lalamove

Fee Varies +130 for Lalamove Roundtrip & Cash Handling

 

> I input the wrong address after confirming delivery on the website. How can I change this? 

For changes in the details you input on the website, you may contact us here. 

> Do you deliver to countries outside the Philippines?

Yes, we do international delivery for a flat rate of PhP 2000 (around USD 40)

Pricing and Payments

> Do your prices include tax?

Yes, prices are VAT-inclusive.  

> What currency is used on the website?

All prices are quoted in Philippine Pesos (PhP). When you set your currency, a conversion will be made accordingly.

> Is your payment processing secure?

All purchases made through the Ciclo Website is guaranteed secure. Ciclo has no access to your credit card details registered on PayPal.

Products & Sizing

> What is the correct size for me?

You may follow our size charts as a guide:

Men's Size Guide

Women's Size Guide

> What are the materials used in your products?

For more information about our products, please click here.

> Are your apparel made for cold weather?

The current line of products were made with a tropical climate in mind, but keep on checking back and we might come out with something in the future.

> Can we fit the products?

Fitting may only done at our Partner Stores.

> What is the proper garment care?

Please follow the following instructions in caring for your apparel to ensure keeping your kit looking and feeling its best.

      • Machine or hand wash warm: Initial water temperature should not exceed 40C or 105F.
      • Line Dry: Hang damp garment from line or bar, in or outdoors.
      • Do not tumble dry: A machine dryer may not be used.
      • Do not bleach: No bleach product may be used.
      • Do not iron: Item may not be smoothed or finished with an iron.

Gift Cards

> Can a gift card be used more than once?

Yes, provided there is still a balance remaining on the card.

> Can gift cards be reloaded?

No, you can't reload a gift card.

> Can more than one gift card be used towards a purchase?

Yes. A customer can redeem another gift card during checkout.

> How do I check my balance?

If a gift card is associated with a customer account, then you can check the balance by using the link provided in the gift card email. For customers without accounts, contact us at hello@ciclo.cc and we'll check your balance for you. 

> Can a gift card be used to buy a gift card?

No, you can't use a gift card to buy another gift card.

> Can a gift card be used to pay for shipping and taxes?

Yes, gift cards are applied to the final order total which includes shipping and taxes.

> Can I apply a discount code to my gift card purchase?

Most discount codes cannot be applied to gift cards. The exception is a product specific discount code where the product is a gift card.

> Can gift cards be used in conjunction with a discount code?

Yes, since gift cards are a form of payment.

Sponsorship / Events

> Do you do sponsorships for events?

 We will consider marketing partnerships or sponsorships on a case to case basis. You may send us your proposals at 

 

Have a question but it’s not here? Send us an email over at hello@ciclo.cc.